Do you have a time for thinking?

Some time ago one of friend of mine told me that he have a problem with people who doesn't want to take any responsibility. He told me that he continuously encourages them to share their opinions, make comments and even argue with him, but somehow he still fails.
We had a short, but constructive conversation this day. We formulate a few questions which would be helpful with finding a solution and we decide to get back to this topic in next week.

Unfortunately we had to reschedule it and we met again after two weeks.
I was prepared very well to the conversation and I eagerly waiting for what my friend will share with me.
It was pretty unexpected when I heard that he have had no time to thing about our questions.

I know that nowadays it's not so easy to find a free time which can be intended for thinking, but if we would think about solutions for our own problems is rather like an investment, not a waste of precious time.

It's worth to remember that is cheaper to prevent than react.

Customers don't know what they want!

I believe that you heard this sentence many times, maybe a few times you were a person who said it (sadly I need to admit that I also said it a few times in past), and maybe you heard additional comments like: "They don't understand how their business works!", "Who had a such a great idea?!" and many others which mainly shows how everyone are upset because of customer's requirement.
Why people feels like this? Because they see no logic under requirement and functionality and (sometimes) even customer's explanations don't brings this desired "aha" moment.

I were there many times and I believe that many times are still in front of me and I can assume that almost everyone who have ever had to create something for a client know this very well.

So maybe it's really something with our clients? Or maybe... it's something with us?

Ok, let me tell you a short story.